FAQs

FAQs

Bio-Collagen Hydrating Face Mask — Long-Wear (3–4h)

Product

What is the Bio-Collagen Long-Wear Mask?

A lightweight, pillow-safe gel-cream mask designed for 3–4 hours of comfortable wear. It creates a light “moisture cocoon” to support the skin barrier and deliver lasting comfort/hydration.

How do I use it?

Apply a thin, even layer on clean, dry skin.

Start low and build up: begin with 30-60 minutes to see how your skin feels, then gradually increase wear time toward 3–4 hours as tolerated.
Use 2–3× weekly or as needed.

Who is it for?

Most skin types seeking sustained comfort and hydration. Patch-test first. Stop use if irritation occurs. Avoid broken skin and the eye area.

Key ingredients

Bio-collagen complex, multi-weight hyaluronic acids, niacinamide, ceramides, panthenol. See the product page for the full INCI list.

Is it reusable?

No — single-use application per sachet/portion. Do not reuse.

Storage & shelf life

Keep sealed in a cool, dry place away from direct sunlight. Use by the date printed on the pack.

Orders & Shipping

Where do you ship?

We currently ship to the United States. Other regions are coming soon.

How long does delivery take?

Processing takes 1–3 business days. Typical delivery to the U.S. is 8–14 business days with tracking (peak seasons may add a few days).During peak periods or high order volume, delivery may extend to 2–4 weeks.

Where do orders ship from?

From our vetted partner warehouses in Asia, Europe (incl. Germany), and the United States — depending on stock availability. A tracking number is always provided.

What if my order hasn’t arrived?

If it’s been 30 days after shipment and your package still hasn’t arrived, contact us — we’ll reship or refund in full.

Will I pay duties or taxes?

“De minimis” explained: this is the low-value import threshold set by customs. Shipments under that threshold are typically not charged import duty.

Most U.S. orders fall under this threshold. Local sales tax may apply at checkout. Any carrier-assessed customs/handling fees are the customer’s responsibility.

Can I change or cancel my order?

Yes, within 12 hours of placing it. After this window, your order may already be processing or shipped and changes are not guaranteed.

Returns & Payments

What is your return policy?

For hygiene reasons, we can accept returns only if the product is unopened and sealed, within 30 days of delivery.

If your item arrives damaged/defective, we will replace it or refund you — please email us with photos.

How do I contact support?

Email support@marcun.shop. We usually reply within 24 hours on business days.

What payment methods do you accept?

We accept PayPal, Shop Pay, Apple Pay, Google Pay, and major debit/credit cards. All payments are processed securely.

Safety

Is it safe for sensitive skin or pregnancy?

This is a cosmetic product, not a medical treatment. If you have specific skin conditions or are pregnant/breastfeeding, consult your dermatologist or healthcare provider before use.